Privacy Policy

Introduction

This policy explains data handling for Ruxa’s image and video creation tools.

Information We Collect

We process account and login information, prompts, uploaded images/videos, results, task parameters, order and billing metadata, device details, usage/error logs and support communications needed for the service. Full payment-card details are handled by the payment provider.

How We Use Your Information

Data is used to provide creation tools, process payments, manage accounts and tasks, provide support, address abuse and meet legal obligations.

Payment Processing

Payment methods, currency, taxes and total charges are shown at checkout and handled by the payment provider identified there.

Data Sharing

Necessary prompts and media are sent to the selected model provider for processing and may contain personal information; they are not automatically anonymous. Payment, hosting, storage and support providers process data needed for their functions. Optional analytics, where enabled, follow applicable notice and consent requirements. Review the relevant providers’ terms; this policy does not promise that every provider excludes training use. Disclosures required by law may also occur.

Third-Party Services

Each third-party service has its own privacy policy. We encourage you to review their policies.

Data Security

We take measures appropriate to the service to protect data, but no transmission or storage is risk-free.

Data Retention

Data is retained as needed for service delivery, legal obligations and dispute/security handling. You can request access, correction or deletion. Hiding a task or showing only recent history is not deletion of its files. Closing an account does not immediately erase all provider copies or records that must legally be retained; retention and deletion requests are assessed by data category and provider.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw previously given consent
• Opt-out: Unsubscribe from marketing communications
• Non-discrimination: Exercise your rights without penalty

To exercise these rights, please contact us using the information below.

GDPR Compliance (EEA Users)

Where applicable, EEA users may exercise data-protection rights and complain to their supervisory authority. Processing must have an applicable legal basis; contact privacy@ruxa.ai for information about your processing and transfer safeguards.

CCPA Compliance (California Users)

For California residents, we provide additional rights under CCPA:

• Right to Know: Request information about data collection and sharing practices
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell your data)
• Right to Non-Discrimination: Equal service regardless of privacy choices

Cookies and Tracking

Essential storage supports login and security; preference storage may remember language and settings. Any optional analytics or advertising, if enabled, must follow the notices and consent controls applicable to that service. Browser settings can block or delete cookies, which may affect login and preferences.

International Data Transfers

Model processing and infrastructure may operate outside your country. Applicable transfer safeguards depend on the provider and route; contact us for information about the services handling your data.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will promptly delete it.

Do Not Track

Some browsers offer a "Do Not Track" feature. Our services do not currently respond to DNT signals, but we respect your privacy choices through other mechanisms described in this policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent notice on our website. Your continued use after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related inquiries, data requests, or concerns, please contact us, or email us at privacy@ruxa.ai.